Terms of service

Terms of Service

Last updated: October 22, 2026

These Terms of Service ("Terms") apply to your use of awtar.com.lb (the "Site") and to any purchase you make from Awtar Music Store ("Awtar", "we", "us", "our"), online or in store. By using the Site or placing an order, you agree to these Terms. Please read them together with our Refund Policy, Shipping Policy and Privacy Policy, which form part of these Terms.

1. About us

Awtar Music Store, Redway Bldg, LAU Rd, Blat-Jbeil, Lebanon. Email: hello@awtar.com.lb. Phone: +961 71 281 821.

2. Products and descriptions

We make every effort to describe and photograph our products accurately. Colours, wood grain and finish can vary from one instrument to another and may look different on your screen. Specifications are provided by manufacturers and may change without notice. If an item you receive differs materially from its description, contact us under our Refund Policy.

3. B-stock, overstock and pre-owned items

Items listed as B-stock or overstock have not been previously owned by a customer but may have minor cosmetic imperfections or B-stock markings that do not affect playability or performance. Items listed as pre-owned have been used before and are sold in the condition described on their listing. The condition and any guarantee stated on a product's listing apply to that item.

4. Prices and availability

All prices are in US dollars (USD). Prices and availability may change at any time without notice. If an item is listed at an incorrect price or turns out to be unavailable after you order, we will contact you and you may choose to proceed at the correct price or cancel for a full refund of any amount paid.

5. Orders

Your order is an offer to buy. We may accept or decline it, including where stock is unavailable, there is a pricing or description error, or we suspect fraud. A contract is formed when we confirm and dispatch your order or when you collect it from our store. We may limit quantities per customer.

6. Payment

Payment options are shown at checkout. For cash on delivery, payment is due in full to the courier when your order is delivered. Ownership of an item passes to you once it has been paid for in full.

7. Delivery

Delivery is described in our Shipping Policy. Delivery times are estimates and may be affected by circumstances outside our control. Please inspect your order on delivery and contact us promptly if anything is damaged, missing or incorrect.

8. Returns, refunds and guarantees

Returns and refunds are handled under our Refund Policy. Where a product listing states a guarantee or warranty, it applies as described on that listing and does not limit any rights you have under applicable law.

9. Use of the Site

You agree not to misuse the Site, interfere with its operation, or use it for any unlawful purpose. Content on the Site, including text, photographs and logos, belongs to Awtar or its suppliers and may not be copied for commercial use without permission.

10. Limitation of liability

To the extent permitted by law, Awtar is not liable for indirect or consequential losses arising from the use of the Site or our products, and our total liability for any order is limited to the amount you paid for it. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Governing law

These Terms are governed by the laws of Lebanon.

12. Changes to these Terms

We may update these Terms from time to time. The version published on the Site when you place your order applies to that order.

13. Contact

Questions about these Terms can be sent to hello@awtar.com.lb or +961 71 281 821.